unfortunately, i cannot accept returns for hygienic reasons. however, if there is anything wrong with your order, please don't hesitate to contact me through the contact form on the homepage.
there are three different ways to receive your order: 1) shipping, 2) local pickup, 3) local delivery. you can select the option you prefer at checkout.
1) if you choose shipping, all orders are shipped with USPS first class or priority mail. they will be sent within 2-5 business days and shipping takes another 2-5 business days, depending on the receiver’s location.
please be aware that some products are heat sensitive and will melt if they get too warm during shipping! this applies especially to the whipped body butter. the products that are heat sensitive have this information indicated on their individual product pages as well.
a flat rate of $12 is charged for shipping, which closely resembles the actual packaging and shipping costs for an average order.
in line with my priority to run a sustainable business, i use compostable, recyclable, reused, or recycled shipping material.
2) you can locally pick up your order without extra charge at the Community Farmers Market on 2319 Nashville Rd., Bowling Green, Kentucky. i am set up there almost every Saturday, 8am-12pm. if your order is not ready until the upcoming Saturday after your placed your order, or if i will not be attending the farmers market that Saturday, i will send you a notification via email.
3) local delivery is available for $5 for most areas within Bowling Green, Kentucky. you can choose this delivery option at checkout if your address is within the delivery area.